Question 1

Do you have a store?

Accepted Answer

Yes, our friendly studio based in Deeside, North Wales is the perfect place to find your dream dress.

We have over 180 bridal gowns in stock and over 80 Mother-of-the-Bride / Occasion-wear dresses, plus accessories ready and waiting for you!

Bookings are by appointment only, please see our Online Booking page for upcoming availability.

Our studio is located at Chester Road West, Deeside. CH5 1SA

Question 2

What sizes do you stock?

Accepted Answer

We stock bridal gowns in high-street sizes 6-26 as standard, and Mother-of-the-Bride outfits in 8-20 (at times we may also have a wider range of sizes available).

Question 3

What price range are your dresses?

Accepted Answer

Our bridal gowns start from £120 with all dresses priced under £1000 (excludes Premium collection). Most of our dresses are priced 50-70% less than the RRP!Mother-of-the-Bride dresses from £60-£300 with accessories also available.

Question 4

What designers do you stock?

Accepted Answer

Due to the nature of our business, designers we have in stock are ever-changing. If you have a particular designer or style in mind please don't hesitate to contact us and we will do our best to help!

We often have many styles available from favourite designers including Justin Alexander, Madi Lane, Evie Young, Morilee, Enzoani, Madison James and Allure - plus many more!

Our Mother-of-the-Bride range includes styles from John Charles, Veni Infantino, Veromia, Lizabella and more.

Question 5

How many people can I bring with me?

Accepted Answer

Our studio comfortably accommodates the Bride plus 3 guests - we can accommodate up to 5 guests as a maximum.

Question 6

What is your returns policy?

Accepted Answer

Returns
If for any reason you wish to return your order, we accept returns within a 14 day period from receipt. Please email us at thelittledressco.enquiries@gmail.com to request a returns reference number. 
Once this has been received please return your items back to us at the given address within 14 days, clearly labelled with your returns reference.

Returns must be in original condition with tags attached to be accepted. 
Returns should be made at the customer's cost and we recommend using a tracked service as we cannot be held liable for any items lost or damaged in transit. Please retain proof of postage for your return.

Refunds
Once your return has been received and inspected, we aim to process the refund to the original payment method within 14 working days.

Please note, we do not accept returns for unwanted items after the relevant returns period above. If you try to make a return we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Your statutory rights are not affected.

Please note, due to the nature of our business, all dresses purchased at our shop premises are sold-as-seen and therefore non-refundable.

Question 7

How long do I have to return an item?

Accepted Answer

If for any reason you with you return an order you have 14 days from receipt of your order to request a return and ship the order back to us.

*All returns are subject to our returns policy

Question 8

What are your delivery options?

Accepted Answer

We are currently only able to deliver to UK Mainland addresses.
Please note we post orders on Saturdays, if you require your dress sooner please contact us separately to see if we can accommodate this ahead of placing an order.
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Standard Delivery is within 3-5 working days:
Large item £25 (covers princess style dresses or multiple items)
Regular item £20 (majority of dresses)
Small item £4.99 (accessories)

Question 9

Do you stock dresses for Bridesmaids, Flower Girls or Mother-of-the Bride?

Accepted Answer

We are delighted to now offer occasion-wear perfect for Mother-of-the-Bride/Groom, race days or any other special event. Our occasion-wear collection includes designers Veni Infantino, John Charles, Veromia and more.

We don't currently offer Bridesmaids or Flower Girl dresses.